SAM Service Manager

Streamilne Your Service Department with SAM

You can Improve productivity and efficiency with SAM Service Manager, across your daily business operations, the software enables businesses to go paperless and streamline their repetitive processes through automation and with real-time information about ongoing day-to-day activities.

SAM Service Manager is fully integrated with Sage Accounting and Sage 50 Accounts, it’s packed with features that will help to provide a link between your customers, administration team, and your field workers. Customers can have 24-hour access, to log jobs and check job status through the customer portal.

The administration team can use SAM to automate many aspects of their daily activities across different areas of the business. Field workers can use SAM's Mobile App to receive job information and send real-time job updates to customers and the administration team.

SAM can be used by several industry sectors for managing jobs in the workshop and managing field workers' activities on customers' sites.

Benefits

Job Scheduling

If your company provides installations, responds to reactive repairs, and planned maintenance, this may lead to a great deal of time being spent on administration and scheduling activities. SAM’s job scheduling software ensures that workflow and dispatching problems are managed, the software eliminates the need for manual processing of information and keeps the use of paper to a minimum. You can create and edit jobs and immediately send them to mobile workers using the SAM Mobile App. You can assign the jobs to a selection of field workers and prioritize the jobs at varying levels of importance, from the jobs overview screen you can view all the open jobs and filter them according to different classifications. show less

Reduced Costs

By using SAM Service Manager, you can reduce your company’s operating costs regardless of the industry, be it engineering or logistics. Sam will help resolve the loopholes in revenue collection. SAM can also help in cutting redundancies and optimizing inventories for better performance. Our Service Management Software will ensure that that you and your team are beating the operational costs- from asset management to smart solutions to conventional financial challenges. show less

Invoice Immediately

One of the most obvious benefits of using Sam Service Manager is the ability to invoice immediately without any rekeying of information, you can invoice at the touch of a button. Also, if you’re using Sage Accounts the invoice can be immediately transferred into the accounts system. With the mobile app, Engineers and technicians can send the job details, which are automatically entered into the system. Critical information such as the time spent, materials used, and parts replaced, are captured instantly. show less

Increased Flexibility

SAM Service Manager is fully integrated with Sage Accounting and Sage 50 Accounts, so there is no need for the rekeying of information. You can keep customers informed as to whether their orders have been received, and whether their jobs are being worked on. This process is often a manual procedure with lots of standalone processes. The integrated solution separates the accounts department and ensures that invoices can be processed rapidly by many people at the same time without delay. show less

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